Modeling Word of Mouth MarketingBy Greg • Dec 13th, 2005 • Category: Blogging, Business, Entrepreneurship, Marketing, People, Trends
They say one of the most powerful marketing mediums is word of mouth. The friendly dialouge that begins within some core social networks, friends telling friends, and then spreads from there. Very powerful indeed. Think about how many things you have tried because it came via the recommendation of a friend. A book you may have read, a vacation spot you may have visted, a product you purchased for your home, etc.. If you spend some time thinking about it you will find that your social network is one of the most influential elements around you.
This is not a revolutionary concept, its been studied and put into practical application for quite some time. In fact, its so powerful that now there are agencies dedicated solely to the modeling and execution of word of mouth marketing strategies. The latest on the scene is Todd Tweedy’s Boldmouth, which was officially launched this week. Todd is very specific about the difference between defining what his agency does: “Word of mouth marketing” versus the common and widely used term of “Buzz Marketing” – Mr. Tweedy, wants to make sure that there is a clear understanding that these are completely two different practice areas – word of mouth being much more powerful that “buzz marketing.” Todd states:
“Real word-of-mouth marketing is about sharing advice as well as product and service recommendations. These informal and typically person-to-person dialogs should not to be confused with â€œbuzz marketingâ€ that is nothing more than an attempt to artificially engineer a referral by offering incentives so that â€œagentsâ€ make recommendations on behalf of an organization. â€œBuzz marketing companies donâ€™t create buzz. People that are interested in a product or service create â€˜buzzâ€™ using word of mouth,â€
This of course, as AdRants states, is a direct shot at the “other” agency BuzzAgents, which works exactly under the model that Todd counters in his quote above. I would have to agree with Todd, there is a lot of truth in his statement. There is definitely something “artificial” about the buzz marketing approach versus true word of mouth. Buzz is more of a forced message, whereas WOM is a more natural and holistic approach.
â€œDisguising a commercial as a person and having these â€œagentsâ€ share commercial messages on an unsuspecting audience with misleading â€˜buzzâ€™ tactics simply creates more ad clutter and puts brands in unnecessary danger.”
Definitely an interesting point of view – although I believe there is some effectiveness for clients who engage with that model, there is a more positive influence and a longer term effect for brands who engage with true word of mouth marketing. After sifting through Todd’s blog (Word Spreads Quickly) (great name), I came across one of his posts that links to a diagram of how a successful WOM marketing campaign should be modeled, check it out:
This image tells alot. I never knew exactly what went into a strategic WOM campaign prior to studying the image. A structured approach to these various elements and getting them to work in unison is apparently what Todd calls the “secret sauce” to WOM marketing. Additionally, I am sure there are many other elements and tweaks to this model that can be added to further enhance a campaign. As you can see, effective WOM marketing is very much a practice area of expertise, combining knowledge from multiple channels. Thanks Todd for the great post and good luck with Boldmouth!